FAQs
Frequently Asked Questions:
Courses and Activities
General
Courses and Activities are organised programmes by The Grassroots’ Club designed to support members’ social, educational, recreational, and developmental interests. These include fitness classes, workshops, talks, and leisure activities for individuals and families.
Courses and Activities are open exclusively to members of The Grassroots’ Club. Selected programmes may also be extended to guests of members, depending on the nature of the activity.
The Club offers a wide range of programmes such as:
- Fitness and Wellness (e.g., Yoga, Spin, Zumba)
- Arts and Crafts (e.g., Punch Needle, Pottery, Painting)
- Dance and Music
- Educational Workshops and Talks
- Family and Recreational Activities
A full list of current offerings is available on the Club’s website and booking portal.
Booking Rules
There are no restrictions on repeat bookings since the system limits members to one active booking at a time. However, if demand exceeds supply, the Club may introduce additional regulations to manage over-application.
There is no limit to the number of Courses or Activities you can register for. However, members are reminded to attend all sessions they have registered for. Failure to attend without prior cancellation may result in penalties as outlined under the Cancellations and No-Shows section.
Members may register up to 3 months in advance. Registration is confirmed on a first-come, first-served basis, subject to slot availability.
Booking Process
No. The current system does not include a waitlist or ballot function. Members are encouraged to check the system regularly for new availability.
You will have 15 minutes to complete your booking.
If you do not finalise it within this time, the system will automatically release the pass back to the pool for other members to book.
Bookings are automatically confirmed on a first-come, first-served basis, subject to pass availability.
Term of Use
Bring your NRIC and membership card along with the email booking confirmation for verification.
No. bookings are strictly non-transferable and must be used by the member who made the booking, unless otherwise approved.
Cancellations and No-Shows
Please cancel your booking at least 3 working days before the course start date to allow other members the opportunity to register.
Additional Notes
Log in to the Booking System to view your active and past registrations, make cancellations, or register for new courses.
Yes. The Club reserves the right to adjust course and activities schedules, regulations, or participation rules to ensure fairness and accommodate demand.
Members who fail to attend without prior cancellation will face the following actions:
- First-time offence: A written warning will be issued.
- Subsequent offences: Booking privileges may be suspended for 3 months.
This policy helps ensure fair access for all members.
Log in to the Booking System to view your active and past registrations, make cancellations, or register for new courses.
Yes. The Club reserves the right to adjust course schedules, regulations, or participation rules to ensure fairness and accommodate demand.
Others
Yes. Your feedback is welcome! You may email us at contactus@tgc.org.sg or complete the online feedback form available on the Club’s website.
If a course or activity is cancelled, you will be notified by email. you will not be penalised. You may contact the Club for assistance in rebooking.
Yes, many sessions are available on weekends and public holidays. Please refer to the course details for the specific schedule.
Frequently Asked Questions:
Group Buy
General
Yes, members can participate in interest groups and sub-committees that match their roles or personal interests. This allows for focused activities, learning opportunities, and stronger connections within each group.
Members are grouped based on the committees they serve in, such as Community Centre/Club Management Committees, Citizens’ Consultative Committees, Residents’ Committees, Senior Citizens’, Women’s, and Youth Executive Committees. This helps facilitate networking, shared activities, and targeted programmes.
Frequently Asked Questions:
Use of Coupon
General
Yes, all coupons come with a validity period. Please check the expiry date printed on the coupon or in the promotion details. Expired coupons cannot be redeemed.
You can redeem your coupon at participating club facilities or partner merchants by presenting it at the point of purchase or entering the unique coupon code online, if applicable.
Frequently Asked Questions:
Corporate Passes
General
Corporate Passes are membership or admission passes owned by the Club, allowing members or authorised users to enjoy complimentary or discounted entry to selected attractions, facilities, or partner clubs.
Corporate Passes are available exclusively to members of The Grassroots’ Club. Eligibility may vary depending on the type of pass.
The Club offers a variety of passes, including those for:
- Local attractions
- Partner clubs or sports facilities
- Leisure or recreational venues
A full list is available on the Club’s website and its booking portal.
Booking Rules
There are no restrictions on repeat bookings since the system limits members to one active booking at a time. However, if demand exceeds supply, the Club may introduce additional regulations to manage over-application.
Yes. Each member is allowed only one active booking at any time. A new booking can only be made after the previous booking has been used or completed.
Example: If you have booked a Family Pass for June, you can only make your next booking after that pass has been used.
Members may book passes up to 3 months in advance. Bookings are allocated on a first-come, first-served basis.
Booking Process
No. The current system does not include a waitlist or ballot function. Members are encouraged to check the system regularly for new availability.
You will have 15 minutes to complete your booking.
If you do not finalise it within this time, the system will automatically release the pass back to the pool for other members to book.
Bookings are automatically confirmed on a first-come, first-served basis, subject to pass availability.
Term of Use
No. The pass is to be used as issued and cannot be combined with other offers.
Bring your NRIC or membership card along with the Corporate Pass for verification.
No. Passes are strictly non-transferable and must be used by the member who made the booking, unless otherwise approved.
Cancellations and No-Shows
Members who fail to use their booked passes without cancellation will face the following actions:
- First-time offence: A written warning will be issued.
- Subsequent offences: Booking privileges will be suspended for 3 months.
This policy helps ensure fair access for all members.
You may cancel your booking at least 3 working days before the usage date. Please cancel your booking as soon as possible to allow other members to use the pass.
Additional Notes
Log in to the Corporate Pass Booking System (available in Dec 2025 onwards) to view your active and past bookings, and to cancel or rebook as needed.
Yes. The Club reserves the right to adjust booking regulations (e.g., over-application control) to ensure fairness, especially during high-demand periods.
Others
Yes, your feedback is welcome! You may email us at contactus@tgc.org.sg or complete the online feedback form.
If the closure is announced by the venue, you will not be penalised. You may contact the Club for assistance in rebooking.
Most passes can be used on weekends and public holidays unless otherwise stated by the venue’s terms.
Frequently Asked Questions:
Membership
Membership Benefits
Membership is open strictly to all Grassroots’ Leaders and District Councillors under the People’s Association
If you are an active Grassroots’ Leaders or District Councillors, you may activate your account here:
Members of The Grassroots’ Club enjoy a range of members’ only benefits designed to support their social, educational, recreational, and developmental needs.
Members of The Grassroots’ Club enjoy:
- Welcome Pack: Sign-up bonus of 100 reward points and Receive regular update of Club’s news, happening and offers
- Birthday Perks: Receive e-greeting card and 500 reward points on your birthday month
- Exclusive Member Discount: Enjoy attractive discounts with merchant partners on a wide variety of products and services to meet your essential, social and recreational needs
- Access Facilities at Private Clubhouse: Enjoy free access to recreational amenities at different part of Singapore
- Access to Recreational Facilities: Enjoy a wide range of facilities with your family and friends by booking passes using rewards points or a small booking fee
- Exclusive members’ rates for programmes, courses, classes and club-organised activities.
- Opportunities to connect with fellow Grassroots Leaders through networking sessions, interest groups, and community events.
